Contact The Helpdesk
How to contact the DStan Helpdesk
Our helpdesk is staffed from 0830 to 1700 Monday to Thursday and 0830 to 1600 on Fridays (answer-phone available out of hours).
Tel: 0141 224 2531 or 0141 224 2532 Email: Fax: 0141 224 2503 Website: www.dstan.mod.uk (all customers)
www.dstan.dii.r.mil.uk (internal site for MOD users)Mail: Room 1138, Kentigern House, 65 Brown Street, Glasgow G2 8EX
Help us to help you
Here are a few points to help us speed up the service we provide to you:
- If you are emailing/faxing your request, please ensure that you state your full address and postcode to allow us to accurately record your request and prevent any delays in despatching document orders.
- Before placing a Hard Copy order via the helpdesk, please check if the document you require is available to download free of charge. In most cases, we will make a charge if an electronic copy is available to download (some exclusions apply e.g. for large documents on available on CD).
- Requests for cancelled documents must be made in writing (email/fax acceptable) stating the reason for requirement. We do this to prevent the use of cancelled/superceded standards. We do recognise that old standards are sometimes required for legacy equipment and this is not usually a problem!
- Requests for classified/restricted documents must also be made in writing (email/fax acceptable). If you are not a MOD employee, please quote your MoD Contract No. and contact details of the MOD Project Officer.
